All Resellers and clients, and Reseller's respective clients must comply with Hosting A to Z's Acceptable Use Policy (AUP). We may at our own discretion terminate any accounts which fail to comply with our published AUP. Hosting A to Z may from time to time ammend and publish a revised policy on either Hosting A to Z's corporate web site, divisional web sites, and subsidiaries' web sites.

Intellectual Property Violation: Engaging in any activities that infringes or misappropriates the intellectual property rights of others, for which include copyrights, service marks, trade marks, trade secrets, property rights, patents held by corporations, individuals or other entities. We are required by law to remove or suspend access to customers that infringe any Copyright notice, it is therefore our policy to terminate privileges of customers who continuosly repeat any breach of copyright.

Inappropriate speech or materials: Any account found to have child-pornography or obscene speech will be immediately terminated. We require that all Resellers enforce a stringent line of monitoring on this. Hosting A to Z is required by laws to notify law enforcement agencies (Australian Federal Police) when we become aware of the presence of child pornography being transferred via our servers. Pornography is permitted on our servers so as long as it complies with laws of the governing region for which it is accessed. All attempts must be made to prevent unauthorised use of materials to minors and to regions for which pornography is deemed illegal.

Illegal or Unathorised Access: Attempting or otherwise accessing illegally other computers, accounts, or networks belonging to or otherwise given right to another party, or attempting to penetrate security measures of another system known as "hacking".

Destructive behaviour: Any information regarding the creation of and sending Viruses, worms, Trojan Horses, pinging, flooding, mailbombing and DOS attacks. Also the unnecessary use of system resources that cause other users inability in accessing system resources.

Illegal Activities: Engaging in activities that are determined to be illegal, including distribution of pirated software, fraudulently charging credit cards, making available pyramid schemes, and false advertising.

SUPPORT POLICY

Pre-Sales Live Chat: No Live chat is available unless pre-arranged via Support ticket requests.

Email Support: Hosting A to Z encourages the use of our support desk found by clicking "SUPPORT" via the navigation menu. Please do not send support related emails to any direct email account, these may go unanswered.

Ticket System/Help Desk: We guarantee to reply to you within 1 business day. Please give up to 12 hours for less urgent responses, usually support is answered within 1 hour during normal business hours..

MSN Messenger: Chats conducted via MSN messenger are provided on customer priority and urgency. Customers are not given permission to initiate chats with the support member. The support member will contact the customer specifically to resolve and answer any questions.

PRIVACY

Hosting A to Z may collect personally identifiable information when you visit or use any of our pages, or from our business partners. We automatically record information on our server logs from your browser including your IP address, browser type, cookie information and the page you requested.

We will not rent or sell any information provided by anyone. We will share personally identifiable information about you to other companies or people in the following events:

• we have your consent;
• we need to share the information you have provided to obtain products that we cannot provide;
• we are required to have external companies perform work on our behalf to provide services, unless otherwise stated, these companies will not have any right to any information to that is not necessary in the unless otherwise given permission from you;
• you have violated any of our terms and conditions, policies, usage guidlines for any of our products and services;
• we are required by legal actions, court orders, or subpeonas.

We may set and access cookies on your computer.

REFUND

Unless otherwise stated or agreed upon, no refunds are provided to customers. An unlawful chargeback will result in debt collection. We will use companies such as Baycorp Advantage to recover monies owing to us, this will severely hinder credit records.